We want you to be delighted with every item you purchase from F-MATIC. If for any reason you’re not, simply return your products following the guidelines below.
If you received a damaged, defective or wrong item, please email us or call us at 800.824.9994.
There are a few important things to keep in mind when returning a product you purchased online from F-MATIC:
You have 5 days after receiving the PO to return an item. Only items that have been purchased directly from F-MATIC can be returned to F-MATIC.
F-MATIC products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
All individual products returned to F-MATIC must be unopened and in NEW condition. Open boxes or cases of product will be subject to a 10% restocking fee.
Returns totaling over $250.00 USD will be subject to a 15% restocking fee.
How to Return Your Item
STEP 1: Complete the online return form and print. Keep a copy of the invoice for your records. Enclose the return form inside the box.
STEP 2: Prepare your package for shipment by ensuring your merchandise & paperwork are included.
STEP 3: Be sure that all return packages are properly insured and tracked. Return shipping fees are the customer’s expense. Mail your package to:
F-MATIC
Returns Department
299 South Millpond Drive
Lehi, Utah 84043
Door #3
Keep the tracking information until your return has been processed. Please allow up to
six weeks for us to receive your return and process your credit.
Note to distributors:
All sales final. Exchanges may be made for damaged product within 24 hours or for defective product within 7 business days of delivery by calling 800-824-9994.